Frequently Asked Questions

We understand that beginning therapy can be intimidating. That’s why we work hard to address all your questions and concerns before getting started. Here are some common questions we’ve been asked along the way, but feel free to contact us if you have other questions we can help address.


How do I know if therapy is right for me?

Answer: Do you consistently find yourself repeating negative patterns of behavior that get in the way of living your best life? Do you find yourself depressed and can’t seem to shake it? Do you feel you have a particular problem such as a phobia that doesn’t go away? Do you see an opportunity to improve the relationship you have with others, such as coworkers or your significant other? These are the types of questions that may help you decide if therapy is right for you. Though the easiest way to know for sure, is to simply request a consultation with one of our professional client service representatives by clicking here. 

How will I know when I’ve found the right therapist?

Answer: Stated simply, the right therapist for you is someone with whom you feel comfortable; someone you feel listens to you and doesn’t judge; someone you could see yourself confiding in over time. It’s important you enjoy talking with your therapist, so click here to schedule a consultation with one of our professional client service representatives.

What will be required of me during therapy?

Answer: To be successful on your journey to a better life and mind, you must be willing to work on the insights or suggestions that arise out of your therapy in between sessions. We empower you to change your life for the better during our sessions with you, but the hard work is always done by you after you’ve left our office. Like anything worthwhile, it may not come easy at first, but we’re confident we can help you live a happier and better life if you’re willing to put in some work as well.

How long will it take for my problem(s) to be solved?

Answer: Everyone’s journey is unique, which is part of what makes us special as human beings. Some people require just a few sessions, while others choose to continue counseling for many months or even years. Because of this, we will work with you from day one to tailor your counseling and ensure your journey is no shorter or longer than it needs to be for you to be satisfied. You’ll know you’ve found a good stopping point in your therapy when you feel you have resolved the issue(s) you came to counseling for and it has turned into a more casual conversation with your therapist.

What can I expect in a typical session?

Answer: Typically, our sessions last about 50 minutes, although this may vary in certain circumstances. There really is no “typical” session because we personalize each session to best meet your unique needs. That said, you can always expect a warm and welcoming environment, and many of our clients look forward to seeing us again the minute they walk out the door.

How much will this cost me?

Answer: Our service fees are comparable to other private practices within the areas we serve, but our level of service is above and beyond. The fee for private pay clients is $200, depending on the type of session, your choice of therapist, and office location. If you have insurance coverage, we suggest that you contact your insurance provider to verify if you have a deductible, or a small co-pay. If you have any questions about our service fees, please email us.

Is the information I reveal in therapy confidential?

Answer: We strive to create the most comfortable environment possible so that you can share with us freely, and a big part of that means honoring your confidentiality. Information you share with us is protected by law, and without your explicit consent we can not and will not discuss that information with anyone else. However, the law also requires us to break confidentiality if you are a danger to yourself or others. If you have any concerns about your confidentiality, your therapist will be happy to discuss this with you.

How can I schedule an appointment?

Answer: You may request a consultation with one of our professional client service representatives by email, or you may call us at (336) 791-2311.

What is the appointment policy?

Answer: Appointments may be cancelled within 48 hours of the scheduled appointment date and time without charge. Please note that we treat each client ethically and with fairness, therefore our cancellation policy is without leniency and is firm. A charge of $100 will be assessed for all appointments cancelled with less than 48 hours notice of the scheduled appointment date and time, or if the client is more than 10 minutes late to the scheduled time of appointment. Notice of request will only be accepted via phone message to (336) 791-2311 (press option 1), or email to "client@mindlifematters.com".

How does insurance work?

Answer: If you have insurance coverage within our network, we will bill your insurance company directly and you will pay any co-pay or deductible amount required. If your insurance company does not pay for our services, you will be responsible for the balance. Or, you may bill your insurance provider directly if you have out-of-network benefits with an insurance company we're not in network with. If you have any questions about insurance coverage, please email us.