Frequently Asked Questions

I understand that beginning therapy can be intimidating. That’s why I work hard to address all your questions and concerns during our first session. Here are some common questions I have been asked along the way, but feel free to contact my office if you have any other questions you would like addressed.


How do I know if therapy is right for me?

Answer: Do you consistently find yourself repeating negative patterns of behavior that get in the way of living your best life? Do you find yourself depressed and can’t seem to shake it? Do you feel you have a particular problem such as a phobia that doesn’t go away? Do you see an opportunity to improve the relationship you have with others, such as coworkers or your significant other? These are the types of questions that may help you decide if therapy is right for you. Though the easiest way to know for sure, is to simply request a consultation with one of our professional client service representatives by clicking here. 

How will I know when I’ve found the right therapist?

Answer: Stated simply, the right therapist for you is someone with whom you feel comfortable; someone you feel who listens to you and doesn’t judge; someone you could see yourself confiding in over time. It’s important you enjoy talking with your therapist, so click here to schedule a consultation with one of our professional client service representatives.

What will be required of me during therapy?

Answer: To be successful on your journey to a better life and mind, you must be willing to work on the insights or suggestions that arise out of your therapy in between sessions. My goal is to empower you to change your life for the better during our sessions, but the hard work is always done by you after you leave my office. Like anything worthwhile, it may not come easy at first, but I am confident I can help you live a happier and better life if you’re willing to put in the work we discuss.

How long will it take for my problem(s) to be solved?

Answer: Everyone’s journey is unique, which is part of what makes us special as human beings. Some people require just a few sessions, while others choose to continue counseling for many months or even years. Because of this, I will work with you from day one to tailor your counseling and ensure your journey is no shorter or longer than it needs to be for you to be satisfied. You’ll know you’ve found a good stopping point in your therapy when you feel you have resolved the issue(s) you came to counseling for and it has turned into a more casual conversation with me.

What can I expect in a typical session?

Answer: Typically, our sessions last about 45-53 minutes, although this may vary in certain circumstances. There really is no “typical” session because we personalize each session to best meet your unique needs. That said, you can always expect a warm and welcoming environment.

How much will this cost me?

Answer: My service fees are comparable to other private practices in the area, but my level of service is above and beyond. The fee for private pay clients is $220 per office session, and $110 for eTherapy sessions (Telehealth video). If you have insurance coverage, I suggest that you contact your insurance provider to verify if you have a deductible, or a small co-pay. If you have any questions about my service fees, please email us.

Is the information I reveal in therapy confidential?

Answer: I strive to create the most comfortable environment possible so that you can share with us freely, and a big part of that means honoring your confidentiality. Information you share with us is protected by law, and without your explicit consent I can not and will not discuss that information with anyone else. However, the law also requires us to break confidentiality if you are a danger to yourself or others. If you have any concerns about your confidentiality, I will be happy to discuss this with you during our session.

Can I bring others to my therapy session?

Answer: You may bring one other person to your therapy session with prior approval from me, or my Practice Administrator. Please note: Due to HIPPA compliancy, and my practice ethics, I do not allow minors under the age of 18 to attend your personal therapy session at anytime, or for any reason without prior approval. Thank you for your understanding!

How can I schedule an appointment?

Answer: You may request an appointment with me by contacting to my Client Services professional by email, or you may call at (336) 791-2311.

What is the appointment policy?

Answer: Appointments may be cancelled without charge, if no less than 48 hours notice of the scheduled appointment date and time has been provided. A charge of $110 will be assessed for all cancellations, or missed appointments with less than 48 hours notice of the scheduled appointment date and time, or if the client is more than 10 minutes late to the scheduled time of appointment. Notice of request will only be accepted via phone message to (336) 791-2311 (select option 1), or email to "client@mindlifematters.com". Please note Please note that we do not reschedule appointments, we simply cancel and schedule new appointments. We treat each client ethically and with fairness, therefore our Appointment Policy is without leniency and is firm.

How does insurance work?

Answer: If you have insurance coverage within our network, we will bill your insurance company directly and you will pay any co-pay or deductible amount required. If your insurance company does not pay for our services, you will be responsible for the balance. Or, you may bill your insurance provider directly if you have out-of-network benefits with an insurance company we're not in network with. If you have any questions about insurance coverage, please email us.